Supermarkets continue to lead the way in customer experience, while health plans are again among the worst-rated, according to the 6th annual customer experience ratings [download page] from the Temkin Group. Indeed, of the 294 companies measured across 20 industries, supermarkets occupied 5 of the top 8 positions this year, while health plans took 4 of the bottom 8. (more…)
↧
US Companies With the Best and Worst Customer Experience Ratings in 2016
↧