Despite Small Gains, Pay-TV and Internet Service Providers Still Lag in Customer Satisfaction

Customer satisfaction with pay-TV services has inched up this year after falling to an almost decade-long low last year, finds a new report [download page] from the American Customer Satisfaction Index (ACSI). The index for subscription TV services climbed a couple of points to 65 on the 100-point scale, edging pay-TV ahead of internet service providers (ISPs), which saw their aggregate score increase by a point to 64. (more…)