8 in 10 Consumers Are Dissatisfied With Their Healthcare Experience. Which Elements Fare Worst?

Source: Prophet / GE Healthcare Camden Group [download page]

Notes: Some 81% of US consumers aged 18-65 are dissatisfied with their healthcare experiences, per a new study. Worrisomely, frequent healthcare consumers (75%) are considerably more frustrated than other healthcare consumers (48%), per the survey results. In comparing providers ratings of the quality of experience they offer against consumers’ own ratings, the biggest gaps are seen in the empathy of staff and the time taken by providers to understand patients’ needs and explain them their options. (more…)